Refund policy

• if you were charged more than once for the same learner, we refund the extra payment;
• if we stop offering Oriva, or take away a main part of what you paid for, before your access ends, we refund the unused time in proportion;
• where South African law gives you a right to a refund.

Apart from these, we don't refund a payment once it has been made. Nothing renews by itself, so there is never a renewal to cancel.

Email support@oriva.tech from the email address on your Oriva account and say which learner it is about. A refund is paid through PayFast, normally to the way you paid. If PayFast needs anything more from you to send the money, we will tell you.

If a refund covers a learner's whole payment, paid access for that learner ends when it is made. The account stays, and so do the career assessment and its results, which are free. You can delete the account and everything in it from settings at any time.

Write to support@oriva.tech. This policy is part of the terms of use.